How to report a bug
What do to if you find a bug
Please include the issue as well as your device, browser, wallet type/version, time the issue happened and time zone. The more detail you provide, the easier it will be for us to assist you
"I went to app.charged.fi/go/energize/0x63174FA9680C674a5580f7d747832B2a2133Ad8f/510 and got a permanent loading screen at 11:35 am EST. Using google chrome on Ubuntu Linux with Metamask version 10.7.1"
"I can't view my NFT"
While the description helps our development team will need a console log to investigate the issue.
Here is an example page that seems to be failing to load. We'll use this to review how to report this to our development team
The console is where we dive into the websites inner workings and get information that our developers can use to identify what’s causing the issue.
To access your console
- right click the page
- Choose “Inspect”
- The inspector tool will open by default to “Elements” we want to select “Console” to the right
It should look something like this
While this information will help our team see what's going on our developers may still ask for additional information to get to the bottom of the issue.