How to report a bug

What do to if you find a bug

1. Write down what happened

Please include the issue as well as your device, browser, wallet type/version, time the issue happened and time zone. The more detail you provide, the easier it will be for us to assist you

Good Explanation

"I went to app.charged.fi/go/energize/0x63174FA9680C674a5580f7d747832B2a2133Ad8f/510 and got a permanent loading screen at 11:35 am EST. Using google chrome on Ubuntu Linux with Metamask version 10.7.1"

Bad Explanation

"I can't view my NFT"

2. Screenshot with console

While the description helps our development team will need a console log to investigate the issue.

Here is an example page that seems to be failing to load. We'll use this to review how to report this to our development team

.

How to Open your console

The console is where we dive into the websites inner workings and get information that our developers can use to identify what’s causing the issue.

To access your console

• right click the page

• Choose “Inspect”

• The inspector tool will open by default to “Elements” we want to select “Console” to the right

  

Take another screenshot of the error

It should look something like this

3. Report it!

Once you have this screenshot and a short blurb about what issue you’re encountering please share in #bug-report in our Discord and let us know what you’ve found.

While this information will help our team see what's going on our developers may still ask for additional information to get to the bottom of the issue.